Extended Stay America Suites - San Francisco - San Mateo - SFO

Foster City when my grandfather was a single man he lived here so the emotional tie the safety is immeasurable. I really like the location like you can't even see it really from the freeway I never noticed it and I travel back and forth on the freeway and I never seen it before and just didn't see it so I do appreciate the safety and the neighbors here the other customers are all so friendly everyone said hello walking and it was nice it really is a little village a little town thank you so much for the experience I made book a second night or come back for sure in the next couple weeks I've been so busy with work and I live in Los Gatos Santa Cruz mountains too far for this little lady to be commuting every day

Front desk clerk Walter went above and beyond to accommodate a longer stay for us. The beds were very, very comfortable.

Everything was good, and there was a guy I don’t know if he was the manager, he was so good, so kind. Understand easily. Really welcoming. My book was supposed to be open by 3pm but he arranged to get me a room earlier. What I didn’t like was the other lady that works at the reception too, she’s not welcoming at all, and it was like she doesn’t like me for I don’t know what reason ? Maybe she’s like that, I don’t know. First of all I called and she’s telling me there’s no room available it will only open at 3pm. Then I get there at 12pm instead of you know help me feel comfortable cuz I’m here to stay at your hotel and I pay for that. She’s tells me straight, there’s no room available until 3pm, she had like a rude tone. The manager helped me, even tho I was okay waiting until 3pm and I went in a room at like 1pm. The following day I came at the reception I great her, she’s not answering, I told her the manager told I could leave my bags, she said okay. I left them. I left and I came back at 3pm first thing she says to me : oh you can take your bags, I told her I’m waiting for my driver then she looked at me funny, after 20min I take my bags, I said bye, she doesn’t reply. Anyways. I just think she should learn to welcome people, it a service that you offer, a simple hi could change someone moods, be welcoming, facial expressions matters. You might not find solutions to every problem, but showing that you care, matters. That manager he’s really good, you can see he’s enjoying at max what he does, and he’s so welcoming to everyone. I really loved the way he served US. If there was a way to tip after making a comment about Him I would. But the other lady she needs to work on herself, cuz that could push clients away..

The friendly staff Rodrigo, Walter and the manager Gerardo very first class attention to the customer, and I'm sorry but I didn't get the ladies names that keep the rooms clean,my wife Heather did that, we been staying for a while in that hotel for those reasons. They will always have our business.

It was cute motel. Little graden middle of the motel. Rooms were clean. Wifi was good. For us it was perfect location.