Extended Stay America Suites - San Francisco - San Mateo - SFO

Everything was good, and there was a guy I don’t know if he was the manager, he was so good, so kind. Understand easily. Really welcoming. My book was supposed to be open by 3pm but he arranged to get me a room earlier. What I didn’t like was the other lady that works at the reception too, she’s not welcoming at all, and it was like she doesn’t like me for I don’t know what reason ? Maybe she’s like that, I don’t know. First of all I called and she’s telling me there’s no room available it will only open at 3pm. Then I get there at 12pm instead of you know help me feel comfortable cuz I’m here to stay at your hotel and I pay for that. She’s tells me straight, there’s no room available until 3pm, she had like a rude tone. The manager helped me, even tho I was okay waiting until 3pm and I went in a room at like 1pm. The following day I came at the reception I great her, she’s not answering, I told her the manager told I could leave my bags, she said okay. I left them. I left and I came back at 3pm first thing she says to me : oh you can take your bags, I told her I’m waiting for my driver then she looked at me funny, after 20min I take my bags, I said bye, she doesn’t reply. Anyways. I just think she should learn to welcome people, it a service that you offer, a simple hi could change someone moods, be welcoming, facial expressions matters. You might not find solutions to every problem, but showing that you care, matters. That manager he’s really good, you can see he’s enjoying at max what he does, and he’s so welcoming to everyone. I really loved the way he served US. If there was a way to tip after making a comment about Him I would. But the other lady she needs to work on herself, cuz that could push clients away..

room was clean and bed comfortable. I liked the kitchenette even though I did not use it.

Staff at front desk very friendly and helpful - call out for Walter and Salina who helped accommodate a change of our check out date

I like the room. It was clean with amenities like the TV, refrigerator, range, clean towels, clothes hangers, drawers and plenty storage spaces.

location, clean and affordable.